[Organization name] AI Acceptable Use Policy
- Policy owner
- [Policy owner, e.g. Chief Information Security Officer]
- Applies to
- All staff, contractors and anyone using AI on our behalf
- Organization profile
- Technology / software, 50–249 people
- Jurisdictions considered
- None selected
- Risk appetite
- Balanced
- Review cycle
- Annually
This template is a starting point, not legal advice. Laws differ by jurisdiction and change often. Have qualified counsel review it before adoption, and fill in or remove every item in [square brackets].
1. Purpose and scope
1.1 Purpose and who this policy covers
This policy sets the rules for using artificial intelligence (AI) tools at [Organization name]. It applies to all employees, contractors, consultants, interns and temporary staff ("staff"), and to anyone else who uses AI tools on [Organization name]'s behalf or with [Organization name]'s data, on any device and in any location.
It covers generative AI chatbots and assistants, AI features built into software we already use, coding assistants, AI agents, browser extensions and any other tool that uses AI to produce content, analysis, recommendations or actions.
This policy works alongside [list related policies, e.g. Information Security Policy, Data Classification Policy, Code of Conduct] and the AI Governance Policy. Where two policies conflict, the stricter rule applies.
2. Definitions
2.1 Key terms
- AI tool: any software that uses AI to generate content, analyze data, make recommendations or take actions, including AI features inside other software.
- Approved AI tool: an AI tool listed in the approved AI tools register for the uses and data class stated there.
- AI agent: an AI tool that can take actions on your behalf, such as sending messages, editing files or records, running code, browsing or making purchases.
- Personal AI account: an account with an AI provider that you opened yourself rather than one [Organization name] provides.
- Prompt: anything you give an AI tool, including typed text, uploaded files, images, audio and connected data sources.
- Output: anything an AI tool produces, including text, code, images, audio, summaries and actions.
3. Approved AI tools
3.1 Use only approved tools
Staff may use only the AI tools listed below, for the uses stated, through accounts provided by [Organization name]:
- [Tool name]: [approved uses; highest data class allowed]
- [Tool name]: [approved uses; highest data class allowed]
The current list, with the approved uses and the highest data class allowed for each tool, is kept in the approved AI tools register at [link to register]. The register is maintained by the AI Governance Committee or its delegate in IT.
3.2 Requesting a new AI tool
To use a new AI tool, submit a request through [request channel, e.g. IT service desk form]. The AI Governance Committee or its delegate in IT reviews it for security, privacy, legal and contract terms, including whether the vendor uses our data to train its models and how long it keeps it, before approval.
Do not sign up for, install, connect or pay for an AI tool, including a free trial, before it is approved. Pilots of unapproved tools need written approval and may use Public information only.
3.3 AI features in software we already use
AI features added to software we already use (for example meeting transcription, writing assistants, AI search or "copilot" features) count as new AI tools. Do not switch them on until the AI Governance Committee or its delegate in IT has approved them.
Administrators of approved software check release notes for new AI features and keep them switched off until reviewed. Features that only [e.g. suggest spelling or grammar] are exempt; the register lists the exempt categories.
4. Personal AI accounts
4.1 Personal AI accounts are not allowed for work
Do not use personal AI accounts (free or paid accounts you opened yourself) for [Organization name] work, and do not enter any [Organization name] information into them, including information that seems harmless. Use only accounts provided by [Organization name], which are covered by our contract terms, single sign-on and logging.
If a tool you need is not on the approved list, request it through [request channel].
5. What data you may put into AI tools
5.1 Data classification rules for prompts
Before you enter anything into an AI tool, check its class under [Data Classification Policy]:
- Public (published or approved for release): may be used in any approved AI tool.
- Internal (everyday business information not meant for the public): approved AI tools only.
- Confidential (for example customer data, personal data, contracts, source code, unreleased financial results, strategy): only in tools the register marks as approved for Confidential data, and only the minimum the task needs.
- Restricted (for example passwords, API keys and other secrets, government ID numbers, payment card numbers, health data, special category personal data): never enter into an AI tool unless the register explicitly allows that tool to handle it.
If you are not sure of the class, treat the information as Confidential. Uploaded files, screenshots, recordings and connected data sources count as prompts.
6. Prohibited uses
6.1 Uses that are never allowed
Do not use AI tools to:
- make, or materially support, a decision about a person's employment, credit, housing, insurance, healthcare, education or access to essential services, unless that specific use has been approved under the AI Governance Policy;
- create content that is unlawful, harassing, discriminatory, sexually explicit or deliberately misleading;
- create realistic images, audio or video of a real person without their consent;
- impersonate [Organization name], a colleague, a customer or anyone else;
- get around security controls, monitoring or this policy, including by splitting restricted data across prompts;
- process information you are not authorized to access;
- give legal, medical or financial advice to customers unless that use is approved and reviewed by a qualified person.
7. AI agents, browser extensions and connectors
7.1 AI agents are not allowed
Do not use AI agents: tools that take actions on your behalf, such as sending email or messages, changing files or records, running code, making purchases, or browsing and filling in web forms.
Do not install AI browser extensions, plugins or connectors (including Model Context Protocol servers) that give an AI tool access to [Organization name] systems or data. Approved assistants that only read and suggest are not agents for this rule.
To propose an agent use case, submit it through [request channel]. The AI Governance Committee or its delegate in IT decides whether to approve it as a pilot.
8. Reviewing AI output
8.1 You are responsible for what you use
AI output can be wrong, out of date, biased or invented ("hallucinated"), even when it sounds confident. You are responsible for any AI output you use. Before you rely on it or share it:
- check facts, figures, citations, quotations and legal or technical claims against a reliable source;
- review and test AI-generated code for security flaws, licensing issues and correctness before merging;
- check that the content is fair, accurate and appropriate for its audience;
- have a second person review AI-generated content before it is published or filed with a regulator or court.
9. Intellectual property and confidentiality
9.1 Intellectual property and confidentiality
- Do not enter third-party material into an AI tool if our agreement with that party forbids it, for example customer data covered by a confidentiality clause or licensed content.
- Do not ask an AI tool to reproduce copyrighted material, another company's confidential information or a person's likeness or voice.
- Treat AI output as possibly containing third-party material, and check it before using it in products, marketing or publications.
- Work you create with AI tools for [Organization name] belongs to [Organization name] under [employment or contractor agreement]. Copyright protection for AI-generated material may be limited, so tell [Legal] before relying on AI output for a core product, brand asset or patent filing.
10. Disclosing AI use
10.1 When to disclose AI use
Be open about AI use with the people who rely on your work:
- label content sent outside [Organization name] that was mostly generated by AI and not substantially edited by a person;
- disclose AI use when a client contract, a publisher, a court or a regulator requires it;
- never let a customer believe they are dealing with a person when they are dealing with an AI system.
11. Training and AI literacy
11.1 Required AI training
All staff complete [AI training course] before they get access to approved AI tools, and refresh it every [12 months]. The training covers how the tools work and fail (including hallucination and bias), the data rules, disclosure, and how to report problems.
People with AI responsibilities (system owners, human-oversight reviewers, developers, procurement staff and AI Governance Committee members) receive additional role-specific training. [HR / Learning and Development] keeps a record of completion.
12. Reporting problems
12.1 What to report and how
Report at once to [security or AI incident channel] if:
- you entered information into an AI tool that this policy does not allow;
- an AI tool produced harmful, discriminatory or seriously wrong output that was used or shared;
- an AI agent took an action you did not intend;
- you suspect a prompt injection, data leak or compromised account involving an AI tool;
- you see AI being used in a way that breaks this policy.
[Organization name] does not retaliate against anyone who reports in good faith. Reporting your own mistake promptly counts in your favor.
13. Exceptions
13.1 Asking for an exception
Ask for an exception in writing to the AI Governance Committee or its delegate in IT, giving the business reason, the tool, the data involved, how long you need it (no more than [6 months]) and the safeguards you will use. Approved exceptions are logged, time-limited and reviewed at each policy review. Exceptions are not available for prohibited uses.
14. Enforcement
14.1 Breaches of this policy
Breaking this policy may lead to loss of access to AI tools and to disciplinary action, up to and including dismissal, under [disciplinary policy]; for contractors it may end the engagement. [Organization name] may monitor the use of AI tools on its systems and accounts as permitted by law and described in [monitoring notice].
15. Ownership and review
15.1 Policy owner and review cycle
[Policy owner, e.g. Chief Information Security Officer] owns this policy and reviews it at least once a year, and sooner after a significant change in law, a serious AI incident, or a major change in the AI tools or systems [Organization name] uses. Changes are approved by [approving body, e.g. executive leadership] and communicated to everyone this policy covers.
Version: [1.0] · Approved by: [name and role] · Effective date: [date] · Next review: [date]
16. Acknowledgment
16.1 Staff acknowledgment
I have read and understood the [Organization name] AI Acceptable Use Policy and agree to follow it.
Name: [ ] · Role: [ ] · Signature: [ ] · Date: [ ]